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Cancellations & Refund Policies

We at Plants N Planters understand that it takes trust to buy plants online. This is the reason, we ensure to pack all the products with utmost care to ensure that you receive the healthy plant at your doorsteps.

Cancellation Policy

  • If the order so placed is cancelled before the same is dispatched from our warehouse, we will cancel your order right away !
  • You can cancel your order by writing an email to us or using your login credentials at our website.
  • If the order is dispatched from our warehouse, it's your plant and the same cannot be cancelled. In such situations, you need to accept the product ordered by you.

Refund Policy

  • The orders cancelled before the dispatch will earn a full refund after deduction of the processing fee of 5%.
  • Any refund claim will be processed within 10 working days of cancellation. The amount so refunded will be reflected in your wallet maintained at Plants N Planters and the amount can be used in future purchases.
  • There is no refund in any other event.
  • Please note that minor blemishes on the leaf of the plants can be caused due to transit as the plants get a shock when they are placed in a box during transit.
  • If the plant arrives in dead or damaged condition, send us your order ID and picture of the product within 4 hours of receipt of the order. A replacement will be sent free of charge.
  • Please note that shipping charges are not refunded on any product. All refunds are done only on the charges of the product so purchased.
  • Return policy
  • Firstly, we don't accept any return of the product so delivered. If you are really not satisfied with the product and seek a replacement, due to any damage to the product, then you are required to courier the product to our address and in such cases, no shipping charges will be paid by Plants N Planters.